Any privacy disputes are governed by this Policy and our Terms of Service, including any applicable
limitations on damages and dispute resolution procedures. Our Terms of Service are incorporated into
this Policy by reference.
Scope of This Policy
This Policy applies to all visitors to our website and mobile app, as well as any information we
collect about people offline, such as purchasers, renters, and owners. Unless otherwise stated, the
descriptions below about our acquisition, use, and disclosure of your information apply
independently of our connection with you.
We Collect Information About You
We obtain information about you directly from you, as well as automatically when you navigate
through our website and from other sources. We gather different types of information about you
depending on your relationship with us (e.g., whether you’re a potential buyer of real estate, a
real estate agent, or a vendor) and how you engage with us (e.g., through our Site, App, or
offline). We collect this information in the following ways:
Directly from You:
- Make a User Account: Our service is available to potential buyers, sellers, and other interested
parties. While some services can be accessed without creating an account, account creation is
required for certain aspects of our Services, such as saving properties, searches, and receiving
real-time listing alerts. We collect your name, email address, and any other information you
choose
to provide when you establish an account (such as whether you are looking to buy or sell a home,
geographic preference, and price range). You can keep track of your favorite homes once you
create
an account.
- Purchase History: We track whether you use our services to buy or rent a home.
- Participate in a Survey: If you choose to provide feedback through surveys, we will collect your
contact information and feedback.
- Contact Us: If you contact us via email or other methods, we will record the reason for your
inquiry. Requests made to independently owned and operated locations will also be retained by us
and
our franchisee.
- Subscribe to Our Newsletter: If you sign up for our newsletter, we will collect your name,
email
address, and phone number.
- Vendor Information: If you are a vendor (such as a real estate photographer), we collect your
contact information and specialization. You can also create an account with us as outlined
above.
We Collect Information About You From Other Sources
- Your Friends and Realtor: We may collect information about you from your friends and/or
realtor to
facilitate collaboration on homes of mutual interest.
- Social Media: We may gather information you share on our social media pages, though we
typically
do not link your social network information to the personal data we collect about you.
- Internet Service Providers (ISPs), Operating Systems (OS), and Analytics Providers: We acquire
data automatically through your use of our Site and services from ISPs, operating systems, and
analytics companies that work on our behalf.
Automatically Collected Information: When you use our services, we automatically collect
information
about your usage, including:
- The pages you view on our Site and App
- The date and time of access
- Duration of use
- Web browser and device type
- Internet Protocol address and device IDs
We may collect your device’s location information with your consent to help you find properties
nearby. You can disable this function in your device’s settings. Our service providers may also
track your activity via links on our Site and App. This information may be linked to your
personal
data, such as account sign-ins.
Your Information and How We Use It
We use your data, including personal data, for a variety of purposes, including:
- Transactional Purposes: To open and maintain your account, provide our services, and for other
transactional needs.
- Customer Service/Communications: To provide customized search results, technical help, and to
respond to inquiries.
- Marketing/Advertising: To inform you about properties and services that may interest you. We
may
contact you through postal mail and email for marketing purposes and evaluate the effectiveness
of
our campaigns.
- Administration: For inventory management, enhancing functionality and security, generating
reports, and implementing security and fraud prevention measures.
- Research and Development: To evaluate trends, improve services, and understand customer
demographics for targeted improvements.
- Compliance: To adhere to legal obligations, cooperate with law enforcement, and participate in
legal processes.
- Protection: To protect our platform and users by detecting, preventing, and responding to
fraud
and security issues.
Tracking and Cookies
We and our service partners use cookies and similar technologies to monitor your use of our
Services. This information is not usually correlated with personal data and is not used to
identify
you personally.
- Cookies: Cookies help track user activities on our Site and App, such as pages visited and
time
spent. Most browsers allow you to manage cookies, including disabling them, but this may limit
access to some parts of our services.
Children’s Privacy
Children under 18 are not permitted to use our services. If we discover that we have collected
personal information from children under 18, we will promptly remove it.
Future Changes
This Policy may be updated periodically. Significant changes will be communicated by posting a
notice on our website.
Contact Information
For any inquiries regarding our Policy, please contact us at info@adresse.com.
